Returns & Exchanges (auf Produktseite)
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return without giving any reason. Although we would love to hear why the item wasn't right for you so we can improve. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
Before shipping an item back to us please create your return here in the RETURN PORTAL.
Items (except swimwear, socks and beauty products) purchased at full price can be returned or exchanged for free.
For all items purchased on SALE we will deduct the return shipping cost of 7chf from your re-fund.
A return shipping label is included in your parcel for easy return shipment.
You can return an item for free at our store location in Zürich: The Open Studio, Nüschelerstrasse 1, 8001 Zürich.